Our Vision
Our aim is to digitally disrupt and transform how Apple devices are repaired and serviced. We intend to be the first 4S repair and maintenance centre for out-of-warranty Apple products for service, spares, sales and security for Carriers Operators in the region utilising the latest technical methodology and certified parts from factory. The brand we carry is secondlifeasia.
Global Innovation
Our Value Proposition is our use of certified factory spare parts, our technical expertise and our tie up with the factory. We intend to set up a technical facility to train and transfer technical skills to Malaysia which is to be the regional hub for South East Asia. Our objective is to be a partner to the carrier operator in each of the South East Asia countries for repairing and maintaining out of warranty Apple devices.
Strategic Partnerships
Our strategic partner have been in the business of providing service, spares, sales and security to Tier 1 carrier operators in North America, Latin America and Europe. They have been integral part of the Tier 1 carrier operator strategy on device sales and maintenance. These strategic partnerships have become an implicit part of business growth for the carrier operators. Our partner works actively in collaborating with regional carrier's operators in order to assist in building and creating new revenue streams. We intend to replicate and deliver these new revenue streams from our capabilities in tandem with them.
Hello There!
We are telecommunications veterans with more than 45 years of combined experience specialising in marketing, product development and market expansion at various carriers within the region. Our team is a combination of 45 years experience in the South East Asia telecommunications landscape. We intend of changed and transform the repair and maintenance industry by providing same day on site repair, latest technical skills and certified factory parts.
Jerome Teh
Co Founder and CEO
Meet Jerome
Jerome has 25 years of professional experience in strategy, telecoms, finance and retail industries. Jerome has spent 15 of his formative years working in London, Singapore, Kuala Lumpur, Bangkok and Jakarta. His last position was as CMO of an Indonesian telecom where his team launched Indonesia’s first 4G LTE network from a greenfield operation. He has also helmed several C suites role for an MVNO and local Wimax/4G network operator.
Jerome graduated from York University of Toronto with a Bachelor of Economics and Minor in East Asia History.
Jerome loves the outdoors, is a foodie, enjoys baking and is looking forward to the day when he can fish in the teeming waters of Cosmoledo.
Alan Lee
Co Founder and Tech Evangelist and CTO
Meet Alan
Alan has 15 years of professional experience in telco and retail industries. He is knowledgeable in the mobile device industry and its market trends, with experience in Malaysia and Thailand markets, having spent years in both countries.
Alan single handedly grew the ChaTime brand in Thailand making it a successful beverage chain with more than 150 locations within the city.
Alan is a workaholic but dreams of taking his family to visit the Incas in Peru and the Salar de Atacama in Chile.
Kenji Lai
Head of Technical Operations
Meet Kenji
Kenji loves everything about electronics. He has more than 12 years in servicing and repairing Apple devices and other electronic gadgets. He is very competent in cell phones repair with an excellent record for smartphones and tablets. He is able to repair most of the devices manufactured by Apple, Samsung, Huawei and Oppo.
Kenji is a total electronics geek.
Dion Loo
Head of Quality Operations
Meet Dion
Dion spent his summer holidays honing his skills with Mac-city for more than 8 years. Dion is able to trouble-shoot and very competent with Macbook repair and servicing.
After graduation he joined a local financial institution but decided finance is not for him. Dion is a total digital and Apple geek.
