Terms and Conditions

About Us

Want to check your smartphone’s performance, especially with the hardware, sensors, and components in order to ensure optimal condition and 100% functionality. Need to repair your smartphone and tablet? Look no further than secondlifeasia APP to get full smartphone info and device condition before going to see the technicians and smartphone’s doctors. You can now check the value of your smartphone easily with secondlifeasia APP before selling and trading in. secondlifeasia APP is a marketplace APP with a FREE valuation tool available for your smartphone and mobile devices. Use secondlifeasia to check your phone information and specifications as well as get a full report to maintain and repair faulty smartphones and mobile devices in order to get better pricing for trading in. In addition, users will be able to generate an accurate report and certificate to enable them to sell your phone or buy a new smartphone. secondlifeasia reports are easy to understand, simple to use, and available online anywhere anytime for all iOS devices. A reminder can also be set to regularly update and analyze your mobile devices and smartphones at a set time. The list of comprehensive tests included in the app are as follows:

  • Screen Test: Touch Screen, 3D Touch
  • Sound Test: Speakers, Earpiece, Microphone, Headphones
  • Motion: Gyroscope, Accelerometer, Compass
  • Connectivity: WiFi, Bluetooth, Cellular, GPS
  • Hardware: Light Sensor, Charger, Vibration, Proximity Sensor, Fingerprint Sensor, Facial Recognition Sensor
  • Camera: Front Camera, Back Camera, LED Flash

Find Repair Shops Search and locate repair facilities closest to you. Book an appointment with a certified technician via the secondlifeasia APP. Repair and replace only what is not working as analyze by the secondlifeasia APP. This will help save you time and money. For further questions and support please reach out to support@secondlifeasia.com.


The Personal Data Protection Act 2010 (hereinafter referred to as “the Act), which regulates the processing of personal data in commercial transactions, applies to Second Life Asia Sdn Bhd, (collectively referred to as “our”, “us” or “we”). For the purpose of this Notice, the terms “personal data” and “processing” shall have the same meaning as prescribed in the Act.

  1. This written notice serves to inform you that your personal data is being processed by us or on our behalf.
  2. The personal data processed by us may include without limitation your name, NRIC No., contact details such as telephone number and correspondence address, financial and banking account details provided by you in the documents prescribed in paragraph 4 of this Notice, and all other details relating thereto.
  3. We are processing your personal data, including any additional information you may subsequently provide, for the following purposes (“Purposes”) :
    1. to carry out our obligations related to the sales and/or the provision of our products and/or services to you including without limitation keeping track of your purchase and warranty and providing you support on our products purchased/rented by you;
    2. for communication with you regarding a variety of information on products and services, sales, and/or general administration purposes; to maintain and update our customer service records;
    3. for statistical records and analysis;
    4. to promote and provide you with information related to our products and services unless you have otherwise indicated that you do not wish for us to process your personal data for such purpose; and such other purposes as may be related to the foregoing.
  4. In the event you provide us an alternative contact detail and/or contact person, you hereby confirm and acknowledged that you are responsible for obtaining the consent of such person as an alternative contact detail and/or contact person in order for us to process the above Purposes.
  5. Your personal data is and will be collected from you and/or from the information you have provided in your emails, all application/registration forms, information that you may provide us from time to time via oral communications and written communications, and information provided by third parties such as credit information provider and our business partners.
  6. Your personal data may be disclosed to parties such as but not limited to our related corporations, banks, auditors, governmental departments and/or agencies, regulatory and/or statutory bodies, credit check companies, business partners, service providers, our manufacturers, and any such third party requested or authorized by you for any of the above Purposes or any other purpose for which your personal data was to be disclosed at the time of its collection or any other purpose directly related to any of the above Purposes.
  7. If you fail to supply to us the above personal data or subsequently withdraw your consent to our processing of your personal data, we may not be able to process your personal data for any of the above Purposes.
  8. We may transfer your personal data to a place outside Malaysia and you hereby give your consent to the transfer.
  9. You are responsible for ensuring that the personal data you provide us is accurate, complete, and not misleading and that such personal data is kept up to date.
  10. In the event of any inconsistency between the English version and the Bahasa Malaysia version of this notice, the English version shall prevail over the Bahasa Malaysia version.
  11. You may access and request for updating and correction of your personal data and to contact us with any inquiries or complaints in respect of your personal data as follows:
    If you wish to withdraw your consent and to unsubscribe from any future correspondences, please email us, otherwise we assume that you agree to our processing of your personal data in accordance.

NOTIS DI BAWAH AKTA PERLINDUNGAN DATA PERIBADI 2010Akta Perlindungan Data Peribadi 2010 (selepas ini disebut sebagai “Akta”), yang mengawal selia pemprosesan data peribadi untuk tujuan transaksi komersial, adalah terpakai terhadap Second Life Asia Sdn Bhd (selepas ini disebut sebagai “kami”). Untuk tujuan Notis ini, terma-terma “data peribadi” dan “pemprosesan” akan mempunyai maksud seperti yang ditakrifkan di dalam Akta.

  1. Notis bertulis ini bertujuan untuk memaklumkan kepada anda bahawa data peribadi anda sedang diproses oleh atau bagi pihak kami.
  2. Data peribadi yang diproses oleh kami termasuk tanpa had nama, nombor kad pengenalan, maklumat perhubungan seperti nombor telefon, alamat surat-menyurat, butiran kewangan dan akaun perbankan anda, yang diberikan oleh anda dalam dokumen-dokumen yang dinyatakan dalam perenggan 4 Notis ini dan sebarang butiran-butiran lain yang berkaitan dengannya.
  3. Kami sedang memproses data peribadi anda, termasuklah sebarang maklumat tambahan yang anda mungkin berikan kemudian, untuk tujuan-tujuan berikut(“Tujuan-Tujuan”):
    1. untuk menjalankan tanggungjawab kami yang berkaitan dengan jualan dan/atau pembekalan produk dan/atau perkhidmatan kami kepada anda seperti dan tidak hanya terhad kepada untuk mengesan pembelian dan jaminan anda dan memberi anda penyelenggaraan servis untuk produk kami yang dibeli/disewa oleh anda;
    2. untuk berkomunikasi dengan anda tentang pelbagai maklumat mengenai produk dan perkhidmatan, jualan dan / atau tujuan pentadbiran am; untuk mengekalkan dan mengemaskini rekod perkhidmatan pelanggan kami;
    3. untuk rekod-rekod statistik dan analisis;
    4. untuk mempromosi dan memberikan anda maklumat berkenaan dengan produk-produk dan perkhidmatan-perkhidmatan kami selainkan anda sebaliknya menunjukkan bahawa anda tidak berniat untuk kami memproses data peribadi anda untuk tujuan tersebut dan bagi tujuan-tujuan lain yang mungkin berkaitan dengan perkara-perkara yang dinyatakan di atas.
  4. Sekiranya anda memberikan kami satu butiran alternatif orang untuk dihubungi, anda dengan ini mengesahkan dan mengakui bahawa anda adalah bertanggungjawab untuk mendapatkan persetujuan orang itu sebagai alternatif untuk dihubungi oleh pihak kami bagi membolehkan kami untuk memproses bagi Tujuan yang dinyatakan di atas.
  5. Data peribadi anda sedang dan akan dikumpulkan daripada anda dan/atau merangkumi segala maklumat yang anda berikan di dalam emel anda, semua borang permohonan/pendaftaran, maklumat-maklumat lain yang anda berikan melalui komunikasi lisan atau bertulis serta maklumat-maklumat yang diberikan oleh pihak-pihak ketiga seperti pembekal-pembekal informasi kredit dan rakan perniagaan kami.
  6. Data peribadi anda mungkin dizahirkan kepada pihak-pihak seperti dan tidak hanya terhad kepada syarikat-syarikat berkaitan kami, bank-bank, juru audit, semua jabatan dan/atau agensi kerajaan dan/atau kuasi-kerajaan, badan-badan penguatkuasa dan/atau berkanun, syarikat-syarikat pemeriksaan kredit, rakan-rakan perniagaan dan/atau pembekal-pembekal perkhidmatan, pengilang kami dan sebarang pihak ketiga yang lain yang mana anda telah minta atau memberikan kuasa kepada kami untuk menzahirkan data peribadi anda untuk tujuan-tujuan yang dinyatakan di atas atau sebarang tujuan lain yang mana data peribadi anda telah dizahirkan pada masa pengumpulannya atau untuk tujuan lain yang mempunyai hubungan secara langsung dengan mana-mana Tujuan-Tujuan yang dinyatakan di atas.
  7. Jika anda gagal untuk memberikan kepada kami data peribadi yang dinyatakan di atas atau menarik balik persetujuan anda untuk memproses data peribadi anda, kami mungkin tidak boleh memproses data peribadi anda untuk sebarang Tujuan-Tujuan yang dinyatakan di atas.
  8. Kami boleh memindahkan data peribadi anda ke sesuatu tempat di luar Malaysia dan anda dengan ini memberikan persetujuan anda terhadap pemindahan tersebut.
  9. Anda bertanggungjawab untuk memastikan bahawa data peribadi anda berikan kepada kami adalah tepat, lengkap, tidak mengelirukan dan data peribadi tersebut adalah yang terkini.
  10. Sekiranya terdapat sebarang ketidakseragaman di antara versi Bahasa Inggeris dan Bahasa Malaysia ke atas Notis ini, maka versi Bahasa Inggeris akan digunakan.
  11. Anda boleh mengakses dan memohon untuk mengemaskini atau membuat pembetulan data peribadi anda serta menghubungi kami untuk sebarang pertanyaan atau aduan berkenaan dengan data peribadi anda.Jika anda ingin menarik balik persetujuan dan berhenti melanggan dari mana-mana koresponden pada masa hadapan, sila e-mel kepada kami, jika tidak, kami menganggap bahawa anda bersetuju untuk pemprosesan ke atas data peribadi anda seperti di atas.

Privacy & Policy

Your privacy is important to us. It is secondlifeasia’s policy to respect your privacy regarding any information we may collect from you through our app/ website/retail center. We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification. We don’t share any personally identifying information publicly or with third parties, except when required to by law. Our app may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies. You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services. Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.This policy is effective as of 1 November 2019

Terms & Condition

Terms By accessing our app, secondlifeasia website, or retail center, you are agreeing to be bound by these terms of service, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing secondlifeasia. The materials contained in secondlifeasia are protected by applicable copyright and trademark law. Use LicensePermission is granted to temporarily download one copy of secondlifeasia per device for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:- modify or copy the materials- use the materials for any commercial purpose, or for any public display (commercial or non-commercial)- attempt to decompile or reverse engineer any software contained in secondlifeasia- remove any copyright or other proprietary notations from the materials transfer the materials to another person or “mirror” the materials on any other server. This license shall automatically terminate if you violate any of these restrictions and may be terminated by secondlifeasia at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format. Furthermore, potentially a police report and lawsuit may be taken against the perpetrators


The materials within secondlifeasia are provided on an ‘as is basis. secondlifeasia makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, secondlifeasia does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to secondlifeasia. Limitations In no event shall secondlifeasia or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use secondlifeasia app, even if secondlifeasia or a secondlifeasia authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of materials

The materials appearing in secondlifeasia app/website/ retail center could include technical, typographical, or photographic errors. secondlifeasia does not warrant that any of the materials on secondlifeasia app are accurate, complete, or current. secondlifeasia may make changes to the materials contained in secondlifeasia app/website/retail center at any time without notice.

However, secondlifeasia does not make any commitment to update the materials. Links secondlifeasia has not reviewed all of the sites linked to its app and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by secondlifeasia of the site. Use of any such linked website is at the user’s own risk. Modifications secondlifeasia may revise these terms of service for its app/website/retail center at any time without notice. By using secondlifeasia you are agreeing to be bound by the then current version of these terms of service.

Governing law

These terms and conditions are governed by and construed in accordance with the laws of Kuala Lumpur and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Void of Warranty

Please notes that repair will void the device warranty with Apple. Newly launched device models may not be eligible for repair. Spares and RepairsSame day repairs are performed by a secondlifeasia certified technician and come with a 12-month warranty with secondlifeasia. Repairs may use new or refurbished parts and may contain original or non-original manufacturer parts, and may void manufacturer warranty.

Fair Use Disclaimer

Secondlifeasia may use copyrighted material that has not always been specifically authorized by the copyright owner. Secondlifeasia is making such material available for criticism, comment, news reporting, teaching, scholarship, or research. 

Secondlifeasia believes this constitutes a “fair use” of any such copyrighted material as provided for in section 107 of the United States Copyright Law.

If you wish to use copyrighted material from the Service for your own purposes that go beyond fair use, you must obtain permission from the copyright owner. 

Payment Terms

Any payment made through secondlifeasia app/website/retail center will not be refunded.